Q. Do you sell to direct to consumers?
Our market is exclusive to property owners/managers in the hospitality business. Namely B&B's, Short Term Rentals & Vacation Rentals.
Q. Do you offer free shipping?
Yes. However it depends generally on location and selection. Average threshold to trigger free shipping is between $200- $400.
Q. Why don't you have more items to choose from?
This is our model. We have curated this selection of product specifically for the hospitality industry. In the hopes of saving hosts specious time.
Q. How do you know we will like what you've curated?
We don't. However our focus is to consider what travelling guests prefer and expect. We also consider your cleaners and quick turn-over. And for you, the owner or manager. Our job is to make provisioning and replenishing supplies as easy as possible at the best price possible.
Q. How do you know what guests want?
We have an extensive background in the hospitality industry. As well our founders own and operate their own BNB. In fact, is was the frustration they experienced while sourcing commercial linens and hospitality supplies that spurned the start of VR Supplies®.
Q. Are you drop-shippers?
No we aren't. Everything comes out of our one warehouse. As well, we pack efficiently, we have a no-waste policy by recycling boxes and packaging materials. So there's less waste and less delivery traffic.
Q. How are your stock levels?
We work very closely with a number of nearby wholesale hotel suppliers. Most items we stock, while some items can take 3-10 extra business days to bring in. If we run into a back order situation, we will reach out to you with a remedy.
Q. How long does it take to receive my order?
Over 60% of orders are out the door within 2-4 business days. Roughly 38% have historically taken 7-10 extra business. Then less than 2% of orders may experience further delay or a back order, in which case we may split the order. We ship out of Vancouver so please allow one day per state (from Washington State) of ground travel. Or, one to 2 days per Province from BC.
Q. Do you offer discounts?
By and large savings are found as your cart increases in value. For example, shipping may seem high on small orders (under $150) and proportionately goes down the more you spend. The same is true with discounts from time to time they are generally for orders that exceed the $2,000 - $3,500 range.
Our shipping and handling costs are much like your guest turnover costs. Whether you book a group for one night or 15 nights your turnover expenses may be quite similar. The longer a group stays, the more inclined you are to discount their stay. The exact same principle applies here.
Q. What if I don't like what I order, can I return it?
Yes you can always return items. But, it is an onerous endeavor. It is always best to avoid returns whenever possible. If you are looking for a linen sampler, we can accommodate. Please see Return Policy for details.
If you are a consumer looking for home use product. We recommend that you shop with your local retailer.
For any further questions, feel free to text support at: 2 5 0 - 8 6 4 - 8 5 8 9